We are excited that you have chosen us for your child's medical care. Your comfort and convenience are our priority, and we strive to make every visit to our office a positive experience. To help you get acquainted with our office and first visit procedures, we have included helpful information on this page.
Our practice is working together to build life-long relationships between our staff and our patients by consistently providing our patients with compassion, excellence and value. To fulfill this mission, we are committed to:
- Improving the lives of the children we serve by providing quality care in a child-centered environment.
- Listening to our young patients and their families who we are privileged to serve.
- Guiding our patients along a path of optimal health and wellness.
- Continually pursuing excellence at all levels through continuing education.
What to expect
A pleasant, comfortable first visit builds trust and helps put the child at ease during future visits. We want your child to enjoy getting to know our doctors and staff, so we work hard to establish this bond during every appointment to our office. During your initial appointment, we will explain everything in detail and answer any questions you may have.
We look forward to meeting you and your child and providing the quality, comprehensive medical care you expect and deserve.
Over the next year we will be making changes at our practice to improve how we care for your health care needs.
We are a Patient-Centered Medical Home.
A Patient-Centered Medical Home (PCMH) is a new way of delivering healthcare
-promotes a partnership between you, your physician and care team
-provides accessible, coordinated, evidence-based, and continuous quality health care with patient and family education and self-management support
-ensures all of your preventive, acute, and chronic care needs are met
-emphasis on efficient and timely service delivery
-will provide medical care that is right for you
-will direct the care team (clinical staff) to coordinate your care across multiple settings such as specialists, hospitals, and testing facilities
-plan for your appointment by reviewing your record and making sure all required documents are in your chart
-make sure testing is completed, results are obtained, and you are notified of your results in a timely manner
-follow-up on referrals; making sure appointments are kept, that specialists have information about you before your appointment, and that your physician receives the specialist's recommendations
If you are in the hospital your care team
-will make sure the physician seeing you in the hospital has your health information
-will make sure you understand how to call if you have questions about your treatments or medications after discharge
-will make sure you return for follow-up after discharge. To function most effectively as a medical home, you should provide a complete mediical history and information about care obtained outside the practice.
In return, we ask that you
-are an active participant in your health care
-take charge of your health by assuming responsibility for aspects of your care
-be prepared for your appointment by bringing a list of your medications and questions
-follow the Care Plan your team has developed for you, and let your team know when you can't
-call the office for advice before going to the Emergency Room in a non-emergent situation
-work with the care team to learn how to self-manage your care
Our PCMH is committed to enhancing access to care by providing
-same day appointments, and offering expanded hours
-equal access to all patients regardless of insurance status or source of payment. Uninsured patients are given information about obtaining coverage